There's no password on this account, so there's nothing to reset. Almost every problem is one of the four below — and if none of them fit, a human will sort it out the same business day.
You don't need one. Go to the sign-in page, enter the email address you ordered with, and we'll email you a 6-digit code. Your order numbers are also on every order confirmation and invoice we've sent you.
Your orders live under the email address they were placed with. If you ordered with a different address — a personal one, a colleague's, or one with a typo — sign in with that address instead. If you can't access it any more, email support@vividads.com.au with a recent order number and we'll move your history across.
Sign in with the old address if you still can, then update it under My account → Details. If the old mailbox is gone, email support@vividads.com.au from the new address and quote a recent order number.
Company accounts let teammates see the same orders, quotes and invoices. Tell us who should have access — email support@vividads.com.au — and we'll set it up. (Self-service invites are coming; today we add them for you.)
Then you're on a different system. This portal never uses a password. Artwork proofing on admin.vividads.com.au is a separate, older system with its own login — if that's what you're after, use the details on your job confirmation, or ask us and we'll send your proof or artwork directly.
Codes usually land within a minute. Check your junk/spam folder for a message from Shopify (they deliver our sign-in codes), and make sure the address you typed is the one you order with. Corporate mail filters sometimes hold the email for a few minutes — if it still hasn't arrived, the order-number sign-in works instantly, no email needed.
Still stuck? Call 1300 721 614 (Mon–Fri, 9:00am–5:00pm AEST) or email support@vividads.com.au — we reply the same business day. · ◂ Back to sign in
